Shipping & returns, from Riga to your door.

Where we ship and what it costs

We ship consumer orders across Europe. In Latvia, Lithuania and Estonia we deliver to Omniva parcel lockers; everywhere else in Europe a courier brings the parcel to your door. Shipping is free on orders over €20. Below that, a parcel locker costs €3.90.

The courier price has not been set yet. Until it is, the checkout offers parcel lockers only; if you are ordering from outside the Baltics, write to av@semers.org before you order. Once the price is set, it is shown at checkout before you pay.

We do not offer pickup: every order is delivered.

Prefer a shop? In Latvia you will find us at Maxima and on Barbora, and in selected stores across Europe; see where to buy. Businesses order by the case through wholesale.

Dispatch from Riga

Orders leave Riga within 1–2 business days after we receive your payment. Business days are Monday to Friday, excluding Latvian public holidays, so an order paid on a Friday afternoon usually leaves on Monday or Tuesday. Payments go through Paysera, and the clock starts when your payment arrives, not when you send the order request.

Everything is packed in a sturdy box with paper padding. We ship without ice packs. Every pack carries its best-before date, and its storage conditions where the pack gives them.

Tracking your parcel

Every parcel is sent with tracking. As soon as it leaves, we e-mail you the tracking number and a link. Parcel-locker deliveries also send an SMS with the locker location and door code, which is why we ask for a phone number at checkout. Lockers hold a parcel for a limited number of days before returning it, so please collect promptly.

If tracking shows “delivered” but there is no parcel, check with neighbours, the building’s reception and the locker, then write to us and we will open a trace with the carrier.

Damaged or wrong goods

If something arrives damaged, or is not what you ordered, write to av@semers.org or call +371 22841714 with your order reference and, if you can, a photo. We replace it, or refund it if you ask. You do not need to send damaged food back unless we ask.

If the box is visibly crushed when the courier hands it over, you can refuse it or ask the courier to note the damage; either one helps us claim from the carrier.

Cancelling before dispatch

Changed your mind? Before we ship, e-mail your order reference and we cancel the request. If you have already paid, we refund the full amount to the same payment method. Because we dispatch quickly, write as soon as you can; once the parcel has left, a cancellation becomes a return, below.

Returns

You may return goods within 14 days of receiving them, no reason needed, as long as they are unopened and still sealed. Food that has been opened cannot be returned, for hygiene reasons. The cost of sending the goods back is yours. This is your right of withdrawal under the EU Consumer Rights Directive; the full wording is in our terms of sale.

1. E-mail us at av@semers.org within 14 days of delivery with your order reference and what you are returning.
2. Send the goods back, well packed and at your own cost, within 14 days of your e-mail, to SIA Semers Group, Pildas iela 10, Rīga, LV-1035.
3. We refund the price and the standard outbound shipping within 14 days of your notice, to the same payment method. We may wait until the goods arrive or you show proof of posting.

Contact

SIA Semers Group
Office and returns: Pildas iela 10, Rīga, LV-1035
Legal address: Vēju iela 14, Carnikava, Ādažu novads, LV-2163, Latvia
Reg. No. 40203400507 · VAT No. LV40203400507
av@semers.org · +371 22841714

Prefer a form? Use the contact page. Quick answers about storage, calories and ingredients are in the FAQ; how we handle your data is in the privacy policy.