Terms of sale, in plain language.

Who we are and what these terms cover

These terms apply to purchases made by consumers through the web shop at semers.org (“the shop”), operated by SIA Semers Group (“Semers”, “we”).

• Registration number: 40203400507
• VAT number: LV40203400507
• Legal address: Vēju iela 14, Carnikava, Ādažu novads, LV-2163, Latvia
• Office and returns address: Pildas iela 10, Rīga, LV-1035

A consumer is a natural person acting for purposes outside their trade, business or profession. If you are a retailer, café, office or distributor, please go through our wholesale page; those sales are governed by a separate supply agreement, not by these terms.

By placing an order you accept these terms. The version published at the time of your order is the one that applies to it. Nothing in these terms limits the rights you have under the Latvian Consumer Rights Protection Law or under mandatory consumer law in the EU country where you live.

Products and images

We sell food: baked-apple bars, apple meringues, baked-apple desserts, flourless apple cakes and boxes that combine them, made from apples and egg white, with berries or cinnamon in some flavours. Because it is a natural product, colour, texture and exact weight vary a little from batch to batch, and the colour on your screen will never be quite the colour in your hand. Photographs are illustrative; the weights, pack sizes and flavour lists on each product page describe what you are buying.

Ingredient lists are published on every product page, for example the App’Lite Apple Bar, together with the allergen statement and the nutrition declaration wherever the pack carries them. The label on the pack you receive is the definitive source: if the pack and the website ever differ, the pack is right, and we would like to know about it. Every product carries a printed best-before date, and where its pack gives storage conditions, the product page repeats them.

Prices

All prices are shown in euro (EUR) and include Latvian value added tax at the applicable rate. Shipping is charged separately and shown in the cart, at checkout and in our confirmation e-mail: free for orders over €20; below that, €3.90 for delivery to an Omniva parcel locker in Latvia, Lithuania and Estonia, and for other European countries the courier price shown at checkout once it is set. Full details are on the shipping & returns page, which forms part of these terms.

We may change prices at any time. The price shown when you place your order request, and confirmed in our e-mail, is the price you pay. If a price on the site is obviously wrong, a typing slip rather than a discount, we will tell you before confirming, and you can cancel the request at no cost.

How ordering works

No account is needed. Payments are processed by Paysera, and the button at the end of the checkout tells you which of two ways your order goes.

“Pay for the order”: you pay on Paysera’s secure page as the last step of the checkout. The contract of sale is concluded when Paysera confirms your payment. We then e-mail you a receipt with your order reference, and the parcel leaves Riga within 1–2 business days.

“Place order”: while online payment is not switched on, the shop takes order requests and nothing is charged at checkout. The sequence is:

1. Fill your box

   Add products to your cart and go to checkout. You can change quantities and flavours right up to the moment you send the request.

2. Send an order request

   Enter your delivery details and send the request. You receive an automatic e-mail with an order reference. This is your offer to buy; it is not yet a contract, and nothing is charged.

3. We confirm

   Within one business day we check stock and shipping and send a confirmation e-mail with the final total and a secure payment link. If something cannot be supplied, we say so and offer an alternative or leave that item out.

4. You pay, we ship

   The contract of sale is concluded when your payment reaches us. The parcel then leaves Riga within 1–2 business days. If the payment link is not used within seven days, the request lapses quietly and nothing is owed.

We may decline or limit an order in a few cases: quantities that look like resale rather than a family’s snack drawer (please write to wholesale instead), an address our carriers cannot reach, or suspected fraud. We will always tell you why.

Delivery

We ship across Europe from Riga, within 1–2 business days of receiving payment: to Omniva parcel lockers in Latvia, Lithuania and Estonia, and by courier to the rest of Europe. There is no pickup. Costs and carriers are set out on the shipping & returns page. If a parcel is seriously late, write to us and we will chase the carrier.

The risk of loss of or damage to the goods passes to you when you, or a person you have nominated, take physical possession of them. For a parcel locker, that is when you collect the parcel. If a parcel comes back to us because the address was incomplete or it was not collected from the locker in time, we will contact you; sending it again is charged at the standard shipping rate.

Right of withdrawal

As a consumer in the EU, you may withdraw from the contract within 14 days of the day on which you, or a person you nominated other than the carrier, received the goods, without giving any reason. For an order delivered in several parcels the period runs from the last parcel. This right comes from Directive 2011/83/EU on consumer rights and the Latvian rules that implement it.

Exceptions that matter for food

Under the same rules, the right of withdrawal does not apply to:

• sealed goods which are not suitable for return for health protection or hygiene reasons and were unsealed after delivery; and
• goods that are liable to deteriorate or expire rapidly.

In practice: you can return goods that are unopened, still sealed and in the condition in which you received them. An opened bar, tub or box cannot be returned.

How to withdraw

Send us a clear statement before the 14 days end, by e-mail to av@semers.org, with your order reference. You are welcome to use this wording:

To SIA Semers Group, Pildas iela 10, Rīga, LV-1035, av@semers.org: I hereby give notice that I withdraw from my contract of sale of the following goods: [products]. Ordered on [date], received on [date], order reference [SM-…]. Name, address, date.

Then send the goods back within 14 days of telling us, well packed, to our returns address: SIA Semers Group, Pildas iela 10, Rīga, LV-1035. You bear the direct cost of returning the goods, unless the return is the result of our mistake. You are liable for any diminished value of the goods resulting from handling beyond what is needed to establish their nature and characteristics; for sealed food, that means keeping the seal intact.

We refund the price of the goods and the standard outbound shipping, but not any premium delivery option you chose, within 14 days of receiving your notice, using the same payment method you used. We may hold the refund until the goods are back with us or you have shown proof of sending them, whichever comes first.

Damaged or defective goods

You are entitled to goods that conform to the contract, under the Latvian Consumer Rights Protection Law and EU law. If something arrives damaged, spoiled or wrong, write to us with your order reference and, if you can, a photo of the parcel and the product. We replace the affected goods, or refund them if you ask. You do not need to send damaged food back unless we ask. Nothing here limits your statutory rights.

Allergens and food information

Every product we sell contains egg white. The allergen information is on each product page and on the pack.

If you have an allergy or intolerance, please read the label before eating and write to us if anything is unclear. We are makers of apple snacks, not medical advisers: nothing on this site is dietary or medical advice. “No added sugar” means exactly that, and no more: the sugars naturally present in apples remain.

Liability

We are liable, as the law requires, for damage caused intentionally or through gross negligence, for death or personal injury caused by our fault, and for defective products under product liability law. Beyond that, our liability for a consumer order is limited to the value of that order, and we are not liable for indirect or unforeseeable loss, or for delays and failures caused by events outside our reasonable control, such as carrier strikes, extreme weather or border delays. Nothing in this section limits rights that cannot be limited under the law of the country where you live.

Governing law and disputes

These terms and every contract concluded under them are governed by the law of the Republic of Latvia. If you are a consumer living in another EU country, you also keep the protection of the mandatory rules there.

Disputes: talk to us first. Most things are solved with one e-mail. If we cannot agree, consumers in Latvia can turn to the Consumer Rights Protection Centre (Patērētāju tiesību aizsardzības centrs, ptac.gov.lv) and the Consumer Dispute Resolution Commission that works alongside it. Consumers in other EU countries can get help with a cross-border complaint from their national European Consumer Centre (ECC-Net). The European Commission’s online dispute resolution (ODR) platform was discontinued in July 2025 and no longer accepts new complaints.

The courts of Latvia have jurisdiction, without prejudice to a consumer’s right under EU law to bring or defend a claim in the courts of their home country.

Changes to these terms

We may update these terms from time to time. The version published when you place your order applies to that order. The current version is always at this address, with the date at the top.

Contact

SIA Semers Group
Office and returns: Pildas iela 10, Rīga, LV-1035
Legal address: Vēju iela 14, Carnikava, Ādažu novads, LV-2163, Latvia
Reg. No. 40203400507 · VAT No. LV40203400507
av@semers.org · +371 22841714

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